ISO 13485 Registered

Employment Opportunities

Service/Complaint Quality Control Technician

Stellartech is looking for a Service/Complaint QC Technician to join our Team.


  • Perform internal quality audit of complaint source records to determine if a complaint investigation is necessary
  • Perform customer complaint investigations to determine root cause
  • Work with Process Owners and Complaint Investigators to ensure compliance to the complaint handling process
  • Escalate any new, unknown risk or hazards for further evaluation and decisions
  • Work with multidisciplinary and cross-functional teams to ensure the timely completion and closure of complaints
  • Create, document, and implement procedures
  • Report process metrics relating to timeliness of complaint investigations and quality of complaint records
  • Interpret and analyze statistical data to identify trends
  • Other duties as required

Skills & Qualifications:

  • Minimum AA’s degree in a science-related field or AA in Electronics.

  • Electronic/troubleshooting experience in medical device field.

  • 2+ years’ experience in an FDA-regulated environment.

  • Prefer at least 1 year of experience in a Quality Assurance Complaint Investigator role.

  • Working knowledge of medical device regulations, FDA Code of Federal Regulations (CFR), Title 21, Part 820, Quality System Regulation and 21 CFR.

  • An organized, analytical thinker with exceptional attention to detail.

  • An excellent communicator, both oral and written.

  • Capable of interpreting data, identifying root causes.

  • Working knowledge of Windows.

To inquire about these opportunities, please contact us at